iGUIDE Camera System FAQ


How do I find an iGUIDE for a particular property?

Visit youriguide.com and use the Search function.

How do I order an iGUIDE?

View the iGUIDE Operator Map and find an iGUIDE Operator in your area.

How do I buy a camera and become an iGUIDE Operator?

Fill out the contact form and we will get in touch.

What is the camera training like?

Training is done with our in-house photographer and usually takes up to 2 hours. You will be responisble for providing sample properties for practice.

How long does it take to map a house?

It takes half an hour to map a 3,000 SF single-family house. That leaves plenty of time to also shoot high resolution images with your regular camera for iGUIDE image gallery.

How many houses can I shoot in a day?

You can shoot 4-5 single-family houses or 7-9 apartments in a regular work day.

What post-processing needs to be done after the shoot?

Planitar proprietary software is used to process the data on your home computer. It automatically aligns and stitches panoramas for you. You can then make further changes and adjust colors if you wish. 

How much time does post-processing take?

It will take 5-10 minutes to edit the collected 3D tour data before sending it to Planitar. Additional time is needed for processing still images for the image gallery and will depend on your individual preferences and workflow.

Can I make changes to the panoramas?

The camera images are saved as JPGs and can be modified in any image-processing software (e.g. to edit your mirror reflections) prior to being automatically stitched into panoramas in Planitar proprietary software.

How do I send the data to Planitar for processing?

The measurment data and panoramas are uploaded to iGUIDE Cloud through the iGUIDE Portal for processing and iGUIDE creation.

How much data is sent to Planitar and how fast should my internet connection be?

On average, the upload size is 40MB per house (without high-resolution images you shoot for the iGUIDE gallery), so a typical Cable/DSL connection will work.

When will my iGUIDE be ready?

The floor plans are drafted and the iGUIDE is completed and delivered during the next day after the upload.

What if my clients require the same day turn-around?

You can use the iGUIDE Portal to upload your iGUIDE gallery images, link your external videos and send a preliminary iGUIDE Report to your clients the same day with the 3D tour section being blank until the iGUIDE is completed.

Can I make changes to the iGUIDE after it has been posted online?

Yes. Panoramas can be turned on and off, floor plan labels can be modified, gallery images can be updated and more customizations are available.

Can my clients make changes to the iGUIDE?

You can give access to the iGUIDE to any number of your clients and they will be able to make the same kinds of changes that you can do.

Is there a subscription fee and how many iGUIDEs can I host in the iGUIDE Cloud?

There is no monthly subscription fee. You can host an unlimited number of iGUIDEs. The iGUIDE processing fee includes one year of hosting with a yearly hosting renewal fee billed subsequently.

Do I have to host my iGUIDE in the iGUIDE Cloud or can I download it?

Initially iGUIDE is published in the iGUIDE Cloud where it can be configured and downloaded as a zip file for offline viewing or self-hosting.

How is the square footage calculated?

See http://youriguide.com/measure

What is the camera warranty?

The camera warranty is one year for parts, materials and workmanship.

What else is needed besides the camera?

You will need a tripod with a ball head and a tablet or phone (5″-7″ screen size is optimal). We recommend an Oben AC-1341 Tripod with BA-111 Ball Head from B&H Photo – it is quite light and at the same time sturdy enough to support the camera. For shooting very large spaces we recommend a Manfrotto 127VS Variable Leg Spread Tripod Dolly – it is one of a kind dolly with retractable feet that are crucial for stable parking when shooting panoramas. 

How does the camera work?

Laser measurements are made and the space is mapped both during shooting panoramas and while walking with the camera. The camera produces 3-shot panoramas by being manually rotated into three positions spaced 120 degrees for every panorama.

Can I use the camera to take still pictures?

You can extract still pictures from fisheye images taken by the camera using Planitar proprietary software, but the resolution is limited to 1-2 megapixels.

Will the camera work outside?

The camera can be used outside to shoot panoramas, but will not always measure outside. You will be able to position outside panoramas on the iGUIDE only approximately.

Can I use the camera to shoot panoramas without taking measurements?

You can. Outside panoramas are one example. Another example are common areas in an apartment building and those can be shown together in a separate “floor” tab in the iGUIDE.

Can I measure part of a house?

For a floor plan to be drafted by the Planitar drafting team, the floor must be surveyed in its entirety. Floors can be skipped altogether, for example, basements can be omitted.

What kinds of spaces can I map?

The camera system is used today to map many different spaces including homes, rental properties, construction sites, commercial and industrial buildings, retail spaces and hospitality. Even spaces spanning a city block can be easily mapped.

Can I use multiple cameras to speed up mapping of large properties?

Yes. The data from multiple cameras can be easily combined before sending it to Planitar.

Can iGUIDEs be branded?

iGUIDEs can include a branded banner inside the tour window (typically used for agent branding) and iGUIDE Operators can include their branding at the bottom of every panorama covering the tripod. iGUIDEs are configured with both branded and unbranded URLs. There is an additional option to enforce the branded version only.

Can I use my own DSLR camera in the IMS-5 system?

No. Our camera system supports use of only certain makes and models of a DSLR camera. That DSLR camera must be installed at our facility and the system lens is focused and calibrated with that DSLR camera. The DSLR camera in the IMS-5 system is not user-serviceable.

Do I need insurance?

We strongly recommend getting a liability insurance and also advise adding to the policy equipment coverage and errors and omissions insurance.