FAQ2019-08-15T16:22:00-05:00

iGUIDE & Camera System FAQ

These are some of the most common questions and answers about iGUIDE and the camera system that makes it. If you can not find your question in the list below, please contact support.

How do I use the Advanced Measurements?2019-11-14T10:07:57-05:00

Click here to learn how to use Advanced Measurements within the floor plan and 3D tour.

Do you assign territiories or offer exclusitivity to photographers?2019-07-16T11:33:27-05:00

No.

What DSLR camera are you using and why?2019-07-16T11:32:01-05:00

The base of the camera system is a Canon Rebel T100 DSLR with a custom 185° fish-eye lens. These components were chosen because they are ideal for the the application.

How accurate is the iGUIDE camera system?2019-11-03T22:33:53-05:00

The IMS-5 measures the distance to walls with 1cm uncertainty out to 10 meters (30 ft) distance. 

The measurement uncertainty on floor plans is 0.5% or better and the resulting uncertainty of computed square footage is 1% or better.

iGUIDE uses time-of-flight laser scanning technology with thousands of laser points per second versus a single laser point, used by handheld scanners

iGUIDE measurement method is summarized here. iGUIDE method essentially follows the Alberta Residential Measurement Standard (RMS) which currently is the most comprehensive standard in North America. Alberta RMS is based on ANSI Z765-2013 standard for single-family houses and extends it to condos and apartments in multi-family residential buildings.

Both Alberta RMS (residential measurement standard) and BOMA (commercial space measurement standard) call for maximum allowed measurement uncertainty of 2% when reporting square footage measurements. iGUIDE technology meets and exceeds these requirements.

Can I remove the iGUIDE logo from the tour?2019-07-16T11:22:31-05:00

The logo cannot be removed from the tour. The iGUIDE logo on the tour is an assurance of how the measurements were recorded and how the floor area was calculated.

We provide you with all the room measurements, floor area calculations as well as our method of measurement. If you’re ever in a dispute with square footage, the judge or arbitrator will want to look at the floor plan, the room measurements, the floor area calculations and the method of measurement. To our knowledge, we are the only company that provided all 4 of these. iGUIDE is ultimately your protection.

Can I return the camera?2019-11-03T22:37:49-05:00

Our return policy:

Customer may return, at the expense of Customer, the first System ever purchased by Customer from Planitar within 30 days of the date of the original shipment provided that the System is in the original packaging and all shipping instructions provided by Planitar are followed. For clarity: (i) no returns are possible after the 30 day period; and (ii) this Return Policy does not apply to any subsequently purchased System or any System obtained through a trade-in program. If the System is returned within this timeframe and confirmed by Planitar to be in full working condition and not to be damaged, Planitar will provide a refund based upon the original payment method and paid amount. Customer agrees that the refund will exclude the following: (i) restocking fee equal to 10% of the original System price; (ii) original shipping costs to Customer, and (iii) cost of any repairs required to restore the System to full working condition, as deemed necessary by Planitar.

​Do I need insurance?2019-07-16T08:29:48-05:00

We strongly recommend getting a liability insurance and also advise adding to the policy equipment coverage and errors and omissions insurance.

Can iGUIDEs be branded?2019-07-16T07:58:29-05:00

iGUIDEs can include a branded banner inside the tour window (typically used for agent branding) and iGUIDE Operators can include their branding at the bottom of every panorama covering the tripod. iGUIDEs are configured with both branded and unbranded URLs. There is an additional option to enforce the branded version only.

What kinds of spaces can I map?2019-07-16T07:58:09-05:00

The camera system is used today to map many different spaces including homes, rental properties, construction sites, commercial and industrial buildings, retail spaces and hospitality. Even spaces spanning a city block can be easily mapped.

Will the camera work outside?2019-07-16T07:57:48-05:00

The camera can be used outside to shoot panoramas, but will not always measure outside. You will be able to position outside panoramas on the iGUIDE only approximately.

What else is needed besides the camera?2019-07-16T10:35:27-05:00

You will need a tripod with a sturdy ball head and a tablet or phone (5-7″ screen size is optimal). We recommend a tripod like the Manfrotto MK190XPRO3-BHQ2 with ball head. This tripod is sturdy enough to support the camera. You will also need an Windows or Apple computer to process the data.

What is the camera warranty?2019-07-16T07:57:04-05:00

The camera warranty is one year for parts, materials and workmanship.

What output formats does iGUIDE provide?2019-07-16T07:56:38-05:00

Besides 3D tour, iGUIDE floor plans are available in several formats: PDF, JPEG, SVG, and DXF. The DXF floor plans also contain 2D laser point cloud and can be used with CAD software.

How is the square footage calculated?2019-11-03T22:40:36-05:00
Do I have to host my iGUIDE online or can I download it?2019-07-16T07:55:48-05:00

nitially iGUIDE is published online where it can be configured and downloaded as a zip file for offline viewing or self-hosting.

Can my clients make changes to the iGUIDE?2019-07-16T07:55:07-05:00

You can give access to the iGUIDE to any amount of clients and they will be able to make the same kind of changes that you’re able to do.

Can I make changes to the iGUIDE after it has been posted online2019-07-16T07:54:42-05:00

Yes. Panoramas can be hidden or shown and floor plan labels can be modified. Gallery images, agent branding, video, property details can all be changed or updated along with more available customization.

What if my clients require the same day turn-around?2019-07-16T07:54:12-05:00

Rush processing is available upon request. You can also use the iGUIDE Portal to upload your iGUIDE gallery images, link your external videos and send a preliminary iGUIDE Report to your clients the same day with the 3D tour section being blank until the iGUIDE is completed.

How do I send the data to Planitar for processing?2019-07-16T07:53:21-05:00

The measurement data and panoramas are uploaded to the iGUIDE Cloud through the iGUIDE Portal for processing and iGUIDE creation.

Can I make changes to the panoramas?2019-07-16T08:25:36-05:00

The camera images are saved as JPEGs and can be modified in any image-processing software (e.g. to edit your mirror reflections) prior to being automatically stitched into panoramas in Planitar proprietary software.

How much time does post-processing take?2019-07-16T07:52:27-05:00

Since the camera system uses auto white balance, auto exposure and auto alignment, most iGUIDE operators spend as little as 2-3 minutes in our post processing software “Stitch” before sending us the data. Additional time is needed for processing still images for the image gallery and will depend on your individual preferences and workflow.

What post-processing needs to be done after the shoot?2019-07-16T07:51:59-05:00

Planitar proprietary software is used to process the data on your home computer. It automatically aligns and stitches panoramas for you. You can then make further changes and adjust colors if you wish.

When will my iGUIDE be ready?2019-07-16T07:51:07-05:00

The floor plans are drafted and the iGUIDE is completed and delivered during the next day after the upload.

Is there a subscription fee and how many iGUIDES can I host?2019-11-03T22:37:05-05:00

There is no monthly subscription fee and you can host an unlimited number of iGUIDEs.

Can I use the camera to take still pictures?2019-07-16T07:49:51-05:00

You can extract still pictures from fisheye images taken by the camera using Planitar proprietary software, but the resolution is limited to 1-2 megapixels.

How does the camera work?2019-07-16T07:49:25-05:00

Spatial data is collected with the LIDAR laser scanner and the space is mapped while shooting panoramas and walking with the camera. The camera produces 3-shot panoramas by being manually rotated into three positions spaced 120 degrees for every panorama. Visit iGUIDE Technology Videos for more information on the process.

​How long does it take to map a house?2019-07-16T07:49:01-05:00

It takes about 20 minutes to map a 3,000 SF single-family house. Depending on the layout of the home, sometimes quicker, sometimes longer. That leaves plenty of time to also shoot high resolution images with your regular camera for iGUIDE image gallery.

What is the camera training like?2019-07-16T07:48:31-05:00

Training is done online though our operator training and resources page.

How do I order an iGUIDE Camera System?2019-07-16T07:47:54-05:00

You can purchase the IMS-5 here.

How do I order an iGUIDE tour?2019-07-16T07:47:17-05:00

View the Order an iGUIDE tour and find an iGUIDE Operator in your area.

Can I use my own 3D Camera with iGUIDE’s software?2019-07-16T07:46:40-05:00

No. In order to use our software and create iGUIDEs, all virtual tours and floor plans must be generated from the iGUIDE Camera System.

Can I use my own DSLR camera in the IMS-5 system?2019-07-16T07:46:10-05:00

No. Our camera system supports use of only certain makes and models of a DSLR camera. That DSLR camera must be installed at our facility and the system lens is focused and calibrated with that DSLR camera. The DSLR camera in the IMS-5 system is not user-serviceable.

Need more information? Talk to an expert.