iGUIDE & Camera System FAQ
These are some of the most common questions and answers about iGUIDE and the camera system that makes it. If you can not find your question in the list below, please contact support.
No. Please don’t use the word iGUIDE or the iGUIDE logo in your company name or domain name. The iGUIDE name and logo should not be used by anyone other than Planitar, as it may confuse the customer. However, feel free to use the iGUIDE logo for information purposes, such as in a written article or an advertising campaign. For more information about using the iGUIDE name and logo, please read our Branding Guide.
With virtual staging, you can add in blue skies or twilight skies to windows, replace messy Fall or Spring scrub on the lawns with green grass, put a fire in the fireplace, and much more.
Yes. This service is available from some providers for an extra fee.
The time required to virtually stage a panorama varies from company to company. 24 to 48 hours is common.
The cost of virtually staging a 360° panorama will vary depending on the company used. Virtual staging companies set their own prices based on the amount of work involved and the complexity of the project.
Yes. You can have as many 360° panoramas staged as are available. 3D tours usually provide views from one room to another at different angles. Ensuring that the virtual staging is visible and consistently rendered throughout the tour allows for a more cohesive and immersive experience.
Our 360° panos come ready to be virtually staged. You do not have to do anything beyond downloading the images from the iGUIDE Portal, editing them yourself or supplying them to the virtual staging company, and then uploading the virtually staged 360° panoramas back into the Portal.
Virtual staging offers many advantages during the home selling process. Often buyers and viewers, when faced with an empty room or house, are unable to imagine the possibilities that different furniture and decor may present. Rooms can look less appealing and lifeless when they have no furniture, so virtually staging a vacant home can help it to appear more welcoming and home-y.
360° virtual staging is provided by companies that specialize in image editing. iGUIDE does not provide this service directly. We have made our images easy to access for those who wish to hire someone to do this work and have provided a suggestion to get you started.
Yes, but there is a time limit. You are able to have 360° panos virtually staged for an iGUIDE up until two weeks post drafting.
Click here to learn how to use Advanced Measurements within the floor plan and 3D tour.
The base of the camera system is a Canon Rebel T100 DSLR with a custom 185° fish-eye lens. These components were chosen because they are ideal for the the application.
The IMS-5 measures the distance to walls with 1cm uncertainty out to 10 meters (30 ft) distance.
The measurement uncertainty on floor plans is 0.5% or better and the resulting uncertainty of computed square footage is 1% or better.
iGUIDE uses time-of-flight laser scanning technology with thousands of laser points per second versus a single laser point, used by handheld scanners.
iGUIDE measurement method is summarized here. iGUIDE method essentially follows the Alberta Residential Measurement Standard (RMS) which currently is the most comprehensive standard in North America. Alberta RMS is based on ANSI Z765-2013 standard for single-family houses and extends it to condos and apartments in multi-family residential buildings.
Both Alberta RMS (residential measurement standard) and BOMA (commercial space measurement standard) call for maximum allowed measurement uncertainty of 2% when reporting square footage measurements. iGUIDE technology meets and exceeds these requirements.
The logo cannot be removed from the tour. The iGUIDE logo on the tour is an assurance of how the measurements were recorded and how the floor area was calculated.
We provide you with all the room measurements, floor area calculations as well as our method of measurement. If you’re ever in a dispute with square footage, the judge or arbitrator will want to look at the floor plan, the room measurements, the floor area calculations and the method of measurement. To our knowledge, we are the only company that provided all 4 of these. iGUIDE is ultimately your protection.
Our return policy:
Customer may return, at the expense of Customer, the first System ever purchased by Customer from Planitar within 30 days of the date of the original shipment provided that the System is in the original packaging and all shipping instructions provided by Planitar are followed. For clarity: (i) no returns are possible after the 30 day period; and (ii) this Return Policy does not apply to any subsequently purchased System or any System obtained through a trade-in program. If the System is returned within this timeframe and confirmed by Planitar to be in full working condition and not to be damaged, Planitar will provide a refund based upon the original payment method and paid amount. Customer agrees that the refund will exclude the following: (i) restocking fee equal to 10% of the original System price; (ii) original shipping costs to Customer, and (iii) cost of any repairs required to restore the System to full working condition, as deemed necessary by Planitar.
We strongly recommend getting a liability insurance and also advise adding to the policy equipment coverage and errors and omissions insurance.
iGUIDEs can include a branded banner inside the tour window (typically used for agent branding) and iGUIDE Operators can include their branding at the bottom of every panorama covering the tripod. iGUIDEs are configured with both branded and unbranded URLs. There is an additional option to enforce the branded version only.
The camera system is used today to map many different spaces including homes, rental properties, construction sites, commercial and industrial buildings, retail spaces and hospitality. Even spaces spanning a city block can be easily mapped.
The camera can be used outside to shoot panoramas, but will not always measure outside. You will be able to position outside panoramas on the iGUIDE only approximately.
You will need a tripod with a sturdy ball head and a tablet or phone (5-7″ screen size is optimal). We recommend a tripod like the Manfrotto MK190XPRO3-BHQ2 with ball head. This tripod is sturdy enough to support the camera. You will also need a Windows or Apple computer to process the data.
The camera warranty is one year for parts, materials and workmanship.
Besides 3D tour, iGUIDE floor plans are available in several formats: PDF, JPEG, SVG, and DXF. The DXF floor plans also contain 2D laser point cloud and can be used with CAD software.
nitially iGUIDE is published online where it can be configured and downloaded as a zip file for offline viewing or self-hosting.
You can give access to the iGUIDE to any amount of clients and they will be able to make the same kind of changes that you’re able to do.
Yes. Panoramas can be hidden or shown and floor plan labels can be modified. Gallery images, agent branding, video, property details can all be changed or updated along with more available customization.
Rush processing is available upon request. You can also use the iGUIDE Portal to upload your iGUIDE gallery images, link your external videos and send a preliminary iGUIDE Report to your clients the same day with the 3D tour section being blank until the iGUIDE is completed.
The measurement data and panoramas are uploaded to the iGUIDE Cloud through the iGUIDE Portal for processing and iGUIDE creation.
The camera images are saved as JPEGs and can be modified in any image-processing software (e.g. to edit your mirror reflections) prior to being automatically stitched into panoramas in Planitar proprietary software.
Since the camera system uses auto white balance, auto exposure and auto alignment, most iGUIDE operators spend as little as 2-3 minutes in our post processing software “Stitch” before sending us the data. Additional time is needed for processing still images for the image gallery and will depend on your individual preferences and workflow.
Planitar proprietary software is used to process the data on your home computer. It automatically aligns and stitches panoramas for you. You can then make further changes and adjust colors if you wish.
The floor plans are drafted and the iGUIDE is completed and delivered during the next day after the upload.
There is no monthly subscription fee and you can host an unlimited number of iGUIDEs.
You can extract still pictures from fisheye images taken by the camera using Planitar proprietary software, but the resolution is limited to 1-2 megapixels.
Spatial data is collected with the LIDAR laser scanner and the space is mapped while shooting panoramas and walking with the camera. The camera produces 3-shot panoramas by being manually rotated into three positions spaced 120 degrees for every panorama. Visit iGUIDE Technology Videos for more information on the process.
It takes about 20 minutes to map a 3,000 SF single-family house. Depending on the layout of the home, sometimes quicker, sometimes longer. That leaves plenty of time to also shoot high resolution images with your regular camera for iGUIDE image gallery.
Training is done online though our operator training and resources page.
You can purchase the IMS-5 here.
View the Order an iGUIDE tour and find an iGUIDE Operator in your area.
No. In order to use our software and create iGUIDEs, all virtual tours and floor plans must be generated from the iGUIDE Camera System.
No. Our camera system supports use of only certain makes and models of a DSLR camera. That DSLR camera must be installed at our facility and the system lens is focused and calibrated with that DSLR camera. The DSLR camera in the IMS-5 system is not user-serviceable.
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