Please note: the updated Privacy Policy below will take effect on April 15, 2026.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Planitar Service (“Service”) and tells You about Your privacy rights and how the law protects You.

We use Your Personal Information to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

In this policy, capitalized terms have the meaning set out below. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• APA means the Privacy Act 1988 (Cth), including the Australian Privacy Principles.  
• Affiliate means an entity that controls, is controlled by or is under common control with You or Us, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• CCPA is California Consumer Privacy Act.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Planitar Inc. For the purpose of the GDPR, the Company is the Controller for data processing activities connected to Your use of the Service.
• Consumer means an individual that accesses, browses or otherwise uses the Service.  
• Customer means a photographer, photography business, real estate agent, realtor or similar real estate business that subscribes to our Service.  
• Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Facebook Page is a public profile named iGUIDE specifically created by the Company on the Facebook social network, accessible from https://www.facebook.com/Planitar.
• GDPR is General Data Protection Regulation.
• NZPA means the Privacy Act 2020 (NZ).
• Personal Information is any information that relates to an identified or identifiable individual.
  • For data subjects located in the EEA, any reference to Personal Information in this Privacy Policy refers to Personal Data, being, an identifiable individual is a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity.
  • For the purposes of the CCPA, Personal Information means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
  • For Canadian users, Personal Information has the meaning set out in the PIPEDA.
  • For Australian users, Personal Information has the meaning set out in the APA.
  • For New Zealand users, Personal Information has the meaning set out in the NZPA.
• PIPEDA means the Personal Information Protection and Electronic Documents Act.
• Service refers to the Planitar website maintained by the Company and accessible via HTTPS at a domain or sub-domain of either youriguide.com, goiguide.com or iguide.au, including as accessible via the iGUIDE viewer application embedded into any third party website or application.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. For the purpose of the GDPR, Service Providers are considered Processors.
• Third-party social media service refers to any social network website through which a User can interact with the Service.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• You (referred to as either “Your”, “User”) means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Under GDPR, You can be referred to as the Data Subject or as the User as You are the individual using the Service.

Collecting and Using Your Personal Information

Types of Data Collected and Held By Us

Personal Information

While using Our Website, We may ask You to provide Us with certain Personal Information that can be used to contact or identify You.  This may include any of the following:

Personal Information	Customers	Consumers
Identity and contact details – including name, email address, postal address, street address, tax ID and telephone number/s of you or others.	✓
Account information, including account usernames and passwords for the Service and information you input into the Service.	✓
Payment information. We do not keep a record of your credit or debit card number used to pay for products or services as we use a secure third party service to process payments for the Service.	✓
Information included in photographs you upload to the Service such as licence plate details, framed photographs, university/college degrees or images of the photographer.	✓
Usage data, including IP address, browser type, browser version, the pages of the Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.	✓	✓
The type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, and other diagnostic data.	✓	✓
Information that your browser sends whenever you visit our Service or when you access these sites by or through a mobile device.	✓	✓
Any information you input into any of our forms or supply to our customer support team.	✓	✓
Other information from your interactions with us online, including cookie information, security tokens, URLs, search histories and other associated information.	✓	✓

In some cases, we may collect information about you indirectly, such as from third party providers of our Service, providers of data analytics services and providers of third party websites, apps and social media platforms. We may also collect Personal Information about you indirectly when a third party whom you have a relationship with uses our Service. For example, this may include information shared with us by your employer, photographer and/or real estate agent, who may provide your information to us on your behalf, including your identity details, property address or Personal Information contained in property photographs. Where we receive Personal Information about you from such third parties, we require that they have collected and disclosed that information with your knowledge or consent (to the extent required by applicable laws).

How Do We Collect Your Personal Information?

We collect Personal Information in a number of ways, including when you set up a Customer account and register to use the Service, when you access and use the Service, pay for a product or service provided by us, contact us, request us to provide additional services, participate in surveys or questionnaires and from data and other information you upload via the Service or approved third party products integrated or used in conjunction with the Service from time to time.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both session and persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with products available through the Service and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the products that You have asked for cannot be provided, and We only use these Cookies to provide You with those products.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow Us to remember choices You make when You use the Service such as remembering Your language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter Your preferences every time You use the Service.

Tracking and Performance Cookies

Type: Persistent Cookies

Administered by: Third Parties

Purpose: These Cookies are used to track information about traffic to the Service and how users use the Service. The information gathered via these Cookies may directly or indirectly identify You as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device You use to access the Service. We may also use these Cookies to test new advertisements, pages, features, or new functionality of the Service to see how our users interact with them.

Use of Your Personal Information

The Company may, collect, hold and use Personal Information for the following purposes:

Purpose	Customers	Consumers
To provide and maintain our Service, including to monitor the usage of our Service.	✓	✓
To establish the performance of a contract, including the undertaking, development, and commercial compliance for products, items, or services You have purchased or of any other contract with Us through the Service.	✓
To facilitate, process and obtain payment for any products or services we may provide you from time to time and for billing and debt recovery purposes generally.	✓
To provide you with information you request about us or the information, products or services we offer through the Service.	✓	✓
To provide You with news, special offers and general information about other goods, services, and events which we offer that are like those that You have already purchased or enquired about unless You have opted not to receive such information.	✓
For internal data analytics purposes.	✓	✓
To strengthen the security of Our Service or otherwise reduce risk of unauthorized access to Our systems.	✓	✓
To improve the user experience and functionality of our Service.	✓	✓
To attend to and manage Your requests to Us.	✓	✓
To facilitate interactions between you and third parties which provide products or services integrated with the Service.	✓
To conduct consumer and market research.	✓	✓
To share with our third party hosting, technology and marketing partners, such as Amazon Web Services, Google (including Google Analytics), Facebook (Meta) and LinkedIn, including to serve and target advertisements, to store your information and/or obtain insights from your information.	✓	✓

Retention of Your Personal Information

The Company will retain Your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain Your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Information

Your information, including Personal Information, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Information

We will not share, rent, sell, or otherwise disclose any of the Personal Information that we collect about You, except when we have Your permission or in any of the following situations.

We may share Your Personal Information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to show advertisements to You, to help support and maintain Our Service, to contact You, to advertise on third-party websites to You after You visited our Service.
• For Business Transfers: We may share or transfer Your Personal Information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.  We will provide notice before Your Personal Information is transferred and becomes subject to a different Privacy Policy.
• Business Partners: We may share Your Personal Information with Our business partners to offer You certain products, services, or promotions.
• With Related Bodies Corporate: We may share your Personal Information with our related bodies corporate in order to provide you with products, services or information you may request from time to time.
• Law enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Other legal requirements: The Company may disclose Your Personal Information in the good faith belief that such action is necessary to:
  • Comply with a legal obligation;
  • Protect and defend the rights or property of the Company;
  • Prevent or investigate wrongdoing in connection with the Service;
  • Protect the personal safety of Users of the Service or the public; or
  • Protect against legal liability.

Security of Your Personal Information

The security of Your Personal Information is important to Us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.

While We strive to use commercially acceptable means to protect Your Personal Information, e.g., by way of encryption using SSL/TLS technology to prevent access by unauthorized third parties, we cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Information

Service Providers have access to Your Personal Information only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

Email Marketing

If you are a Customer, we may use Your Personal Information to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

We may use Email Marketing Service Providers to manage and send emails to You.

HubSpot

HubSpot is a cloud-based inbound marketing, sales, and customer service platform provided by HubSpot Inc. It is designed to align sales and marketing teams, foster sales enablement, and optimize inbound marketing strategies to generate more qualified leads.

For more information on the privacy practices of HubSpot, please visit their privacy policy: https://legal.hubspot.com/privacy-policy.

Behavioral Remarketing

The Company uses remarketing services to advertise on third-party websites to You after visiting our Service. We and Our third-party vendors use cookies to inform, optimize and serve ads based on Your past visits to our Service.

Meta

Meta remarketing service is provided by Meta Platforms, Inc.

You can learn more about interest-based advertising from Meta by visiting this page: https://www.facebook.com/help/164968693837950.

For more information on the privacy practices of Meta, please visit Meta’s Data Policy:  https://www.facebook.com/privacy/explanation.

LinkedIn

LinkedIn remarketing services are provided by LinkedIn Corporation.

You can learn more about interest-based advertising from LinkedIn by visiting this page:  https://www.linkedin.com/help/linkedin/answer/65521.

Google Ads

Google Ads remarketing services are provided by Google LLC.

You can learn more about interest-based advertising from Google by visiting this page: https://support.google.com/google-ads/answer/2453998.

Opt outs

Meta, LinkedIn and Google adhere to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Meta, LinkedIn, Google and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices, the Digital Advertising Alliance in Canada, http://youradchoices.ca, the Digital Advertising Alliance for Australia and New Zealand users, https://youradchoices.com/control or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu. You can also opt-out using Your mobile device settings.

Payments

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g., payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your Personal Information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI DSS requirements help ensure the secure handling of payment information.

Stripe

Their Privacy Policy can be viewed at https://stripe.com/us/privacy and https://stripe.com/en-ca/privacy

Payplan by RBC

Their Privacy Policy can be viewed at https://www.rbc.com/legal/

Bread

Their Privacy Policy can be viewed at https://www.breadfinancial.com/en/privacy.html#accordion-255fd7a778-item-1fb0f06446

Usage, Performance, and Miscellaneous

We may use third-party Service Providers to provide better improvement of our Service.

Invisible reCAPTCHA

We use an invisible captcha service named reCAPTCHA. reCAPTCHA is operated by Google.

The reCAPTCHA service may collect information from You and from Your device for security purposes.

The information gathered by reCAPTCHA is held in accordance with the Privacy Policy of Google: https://www.google.com/intl/en/policies/privacy.

Web hosting

The Company uses Content Management Systems (CMS) for creating and managing Our Service. We may use third-party CMS Service Providers to manage our Service that may capture Personal Information you consent to providing to leverage Our Service.

WordPress

The WordPress CMS is provided by Automattic Inc. Their Privacy Policy can be viewed at https://automattic.com/privacy/. For applicable services, the Company only stores your Personal Information on

WordPress for 365 days after which it will be de-identified via anonymization techniques.

Silverstripe

Their Privacy Policy can be viewed at https://www.silverstripe.com/privacy-policy/

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third-party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

Changes to This Privacy Policy

We may regularly update our Privacy Policy. We will notify You of any changes by posting the new Privacy Policy on this page and will update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If You have any questions about this Privacy Policy, You can contact Us:

• By email: privacy@planitar.com
• By phone: 1 519 568 1723 or 1 844 568 1723 (toll free)
• By mail:
  • Privacy Officer, Planitar Inc, 560 Parkside Drive, Unit 401, Waterloo, ON, Canada N2L 5Z4
  • Privacy Officer, Planitar Inc, 511 Church Street, Richmond VIC 3121, Australia

Subscribe to Stay Current

Receive information on the latest releases, tips and updates.

• Forms: Planitar Inc. may contact you about their company, products and/or services through various communication channels. You consent to your details being stored to support a response to your inquiry. Learn more here.
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• Calendly: I agree to receive communications from Planitar Inc. about products, services and updates, including by SMS. I understand I can unsubscribe anytime and my information will be stored https://goiguide.com/privacy-policy.

GDPR Privacy Addendum

This addendum applies to you if you are Customer or Consumer of the Service located in the EEA.

In the event of inconsistency between the terms of this Privacy Addendum and the Privacy Policy, the specific terms of this addendum prevail.

Definitions

In this Addendum, defined terms have the following meanings:

• Controller, for the purposes of the GDPR, refers to the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
• EEA means the European Economic Area.
• Personal Data has the meaning in Article 4 of the GDPR.

If you are in the European Economic Area (“EEA”), this section sets out additional information about Our use of Your Personal Data for Our data processing activities as a Controller.

Cookies and other tracking technologies

We only store functionality, tracking and performance Cookies as mentioned above based on the explicit consent you provided in the cookie banner. You can withdraw Your consent at any time.

Necessary cookies

Regarding the use of necessary Cookies, We process Personal Data based on our legitimate interest to enable an errorless access and performance of our Service pursuant to Art. 6 (1) 1 lit. f GDPR.

Marketing and Performance cookies

We use the following marketing and performance cookies:

Tool Name	Purpose	Storage Duration	Business Address
LinkedIn	Social, Advertising & Performance	From 1 day up to 365 days (about 1 year)	1000 W Maude Avenue, CA, USA
Hubspot	Content/Contact Management	Per session up to 180 days (about 6 months)	2 Canal Park, Cambridge, MA, USA
Bing	Advertising & Performance	From 1 day up to 390 days (about 1 year)	One Microsoft Way, Redmond, WA
META (Facebook)	Social, Advertising & Performance	Up to 90 days (about 3 months)	1 Hacker Way, Menlo Park, CA, USA
Google	Analytics, Performance & Site Usage	Up to 400 days (about 1 year)	Google, Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Google	Advertising & Performance	Up to 90 days (about 3 months)	Google, Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
reCAPTCHA	Bot protection	Less than 1 hour	Google, Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Smartlook	Analytics & site usage evaluation	Up to 395 days (about 1 year)	Šumavská 31 19th Floor Brno, South Moravia 60200 CZ
Reddit	Social, Advertising & Performance	Up to 90 days (about 3 months)	548 Market St, San Francisco, CA, USA

We process Personal Data obtained using marketing and performance cookies based on Your consent. You can withdraw Your consent at any time without affecting the lawfulness of processing until the time of withdrawal.

Legal Basis and Purpose for Processing Personal Data under the GDPR

We process Personal Data on the following legal bases for the following purposes:

Where We process Personal Data to develop, comply with and undertake purchase contracts with You or any other contract with Us through the Service, Art. 6 (1) 1 lit. b GDPR applies. We may also process Personal Data for payment processing under Art. 6 (1) 1 lit. b GDPR.

We process Personal Data to pursue our legitimate interests pursuant to Art. 6 (1) 1 lit. f GDPR for the purpose of:

• providing and maintaining Our Service, including:
  • monitoring Our Service;
  • strengthening Our security; and
  • improving the functionality and user experience of Our Service;
• managing Your requests to Us;
• contacting you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation;
• using Your email address to provide You with news, special offers and general information about other goods, services, and events which we offer that are like those that You have already purchased or enquired about;
• sharing Your information with Our business partners to offer You certain products, services, or promotions.

In specific cases, we may also process your Personal Data under the following legal bases and purposes:

• We may process Your Personal Data to comply with legal obligations that we face (e.g., regarding data retention under commercial or tax law). The legal basis for such data processing is Art. 6 (1) 1 lit. c GDPR in connection with the relevant legal provisions.
• We may process Your Personal Data if we sell Our company, a part of it or other assets, or in case We buy another company, a part of it or other assets. The legal basis for this data processing is Our legitimate interest (Art. 6 (1) 1 lit. f GDPR) to further the development of our company through mergers and acquisitions.
• We may have a legal obligation to participate in investigations and proceedings of public authorities and the government. The legal basis for such processing is Art. 6 (1) 1 lit. c GDPR in connection with the respective provision establishing our legal obligations.
• We may also process Your Personal Data to protect our rights and safety, our contract and business partners and others, including through assertion of or participation in legal proceedings. The legal basis for this data processing is either a respective legal obligation to this effect (Art. 6 (1) 1 lit. c GDPR in connection with the relevant legal provisions) or our legitimate interest or of those affected to assert legal claims (Art. 6 (1) 1 lit. f GDPR).

Recipients of Personal Data under the GDPR

For some of the aforementioned purposes we may disclose your Personal Data to other parties. In addition to any recipients already mentioned in this Privacy Policy, these categories of recipients include processors acting on our behalf and bound by our instructions, such as communication service providers (e.g., mail relay providers), newsletter and contact form providers, IT and IT security providers and software providers (including software as a service solutions).

The legal basis for respective data sharing is Art. 28 GDPR in connection with the respective data processing agreement concluded with the recipient.

We may also share your personal data with other third parties as outlined above under Legal Basis and Purposes for Processing Personal Data under GDPR.

Cross-Border Transfers of Personal Data under the GDPR

When sharing Your Personal Data with external recipients (see above), some of Your Personal Data may be transferred to other companies within Canada or the US, which are subject to adequacy decision by the European Commission. Data recipients in the US are certified under the EU-US Data Privacy Framework.

Please note that data processed in a country outside the EEA may be subject to foreign laws and accessible to foreign governments, courts, law enforcement, and regulatory agencies. However, We will endeavor to take the required measures to maintain an adequate level of data protection when sharing your Personal Data with recipients established in such countries.

In the case of a transfer to a country outside of the EEA, this transfer is subject to appropriate safeguards and where necessary safeguarded by the conclusion of EU Standard contractual clauses and additional measures, if necessary.

Retention of Your Personal Data under the GDPR

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain Your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Your Data Subject Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights under the GDPR.

You have the right under this Privacy Policy, and by law if You are within the EEA, to:

• Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, You can access, update or request deletion of Your Personal Data directly within Your account settings section. If You are unable to perform these actions Yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
• Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
• Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data if one of the reasons listed in detail in Art. 17 GDPR applies, for example, if the data is no longer required for the purposes pursued.
• Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to carry out a contract with You.
• Withdraw Your consent. You have the right to withdraw Your consent on using Your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.
• Request restriction of processing. You have the right to request restriction of processing of Your Personal Data, if one of the reasons listed in Art. 18 GDPR applies.
• Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object to where We are processing Your Personal Data for direct marketing purposes.

Exercising of Your GDPR Data Protection Rights

You may exercise Your rights of access, rectification, cancellation, and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a data protection authority about Our collection and use of Your Personal Data. For more information, if You are in the EEA, please contact Your local data protection authority in the EEA.

Facebook Page

Controller for the Facebook Page

The Company is the Controller of Your Personal Data collected while using the Facebook Page. As operator of the Facebook Page, the Company and the operator of the social network Meta are Joint Controllers.

The Company has entered agreements with Meta that define the terms for use of the Facebook Page, among other things. These terms are mostly based on the Meta Terms of Service: https://www.facebook.com/terms.php.

Visit the Facebook Privacy Policy https://www.facebook.com/policy.php for more information about how Meta manages Personal Data or contact Meta online, or by mail: Meta Platforms, Inc. ATTN, Privacy Operations, 1601 Willow Road, Menlo Park, CA 94025, United States.

Facebook Insights

We use the Meta Insights function in connection with the operation of the Facebook Page and based on the GDPR, to obtain anonymized statistical data about Our users.

For this purpose, Meta places a Cookie on the device of the user visiting Our Facebook Page. Each Cookie contains a unique identifier code and remains active for two years, except when deleted before the end of this period.

Meta receives, records, and processes the information stored in the Cookie, especially when the user visits the Meta services, services that are provided by other members of the Facebook Page and services by other companies that use Meta services. For more information on the privacy practices of Meta, please visit Meta Privacy Policy here: https://www.facebook.com/full_data_use_policy.

CCPA Privacy Addendum

This addendum applies to you if you are CCPA Consumer.

In the event of inconsistency between the terms of this Privacy Addendum and the Privacy Policy, the specific terms of this addendum prevail.

Definitions

In this Addendum, defined terms have the following meanings:

• Business, for the purpose of the CCPA, refers to the Company as the legal entity that collects CCPA Consumers’ Personal Information and determines the purposes and means of the processing of CCPA Consumers’ Personal Information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers’ Personal Information, that does business in the State of California.
• CCPA Consumer, for the purpose of the CCPA, means a natural person who is a California resident. A resident, as defined in the law, includes; (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.
• CPRA is California Privacy Rights Act.
• Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.
• Sale, for the purpose of the CCPA, means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a CCPA Consumer’s Personal information to another business or a third-party for monetary or other valuable consideration.

Your Rights under the CCPA

Under this Privacy Policy, and by law if You are a resident of California, You have the following rights:

• The right to notice. You must be properly notified which categories of Personal Information are being collected and the purposes for which the Personal Information is being used.
• The right to access / the right to request. The CCPA permits You to request and obtain from the Company information regarding the disclosure of Your Personal Information that has been collected in the past 12 months by the Company or its subsidiaries to a third-party for the third-party’s direct marketing purposes.
• The right to say no to the Sale of Personal Information. You also have the right to ask the Company not to sell Your Personal Information to third parties. As described in the Disclosure of Your Personal Information section, We will not sell any of the Personal Information that we collect about You.
• The right to know about Your Personal Information. You have the right to request and obtain from the Company information regarding the disclosure of the following:
  • The categories of Personal Information collected
  • The sources from which the Personal Information was collected
  • The business or commercial purpose for collecting or selling the Personal Information 
  • Categories of third parties with whom We share Personal Information
  • The specific pieces of Personal Information we collected about You
• The right to delete Personal Information. You also have the right to request the deletion of Your Personal Information that has been collected in the past 12 months.
• The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your CCPA Consumer rights, including by:
  • Denying goods or services to You
  • Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties
  • Providing a different level or quality of goods or services to You
  • Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services.

Exercising Your CCPA Data Protection Rights

To exercise any of Your rights under the CCPA, and if You are a California resident, You can contact Us using the information found in the “Contact Us” section below.

The Company will disclose and deliver the required information free of charge within 45 days of receiving Your verified request. The period to provide the required information may be extended once by an additional 45 days when necessary and with prior notice.

Do Not Sell My Personal Information

We do not sell Personal Information. However, the Service Providers we partner with (for example, our advertising partners) may use technology on the Service that “sells” Personal Information as defined by the CCPA law.

If You wish to opt out of the use of Your Personal Information for interest-based advertising purposes and these potential sales as defined under CCPA law, please see the “Tracking Technologies and Cookies” and “Behavioral Remarketing” sections above.

The opt out will place a Cookie on Your computer that is unique to the browser You use to opt out. If You change browsers or delete the Cookies saved by Your browser, You will need to opt out again.

Mobile Devices

Your mobile device may give You the ability to opt out of the use of app Usage Data for Behavioral Remarketing, using the following settings:

• “Opt out of Interest-Based Ads” or “Opt out of Ads Personalization” on Android devices
• “Limit Ad Tracking” on iOS devices

You can also stop the collection of location information from Your mobile device by changing the preferences on Your mobile device.

“Do Not Track” Policy as Required by California Online Privacy Protection Act CalOPPA

Our Service does not respond to Do Not Track DNT signals.

However, some third-party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect Personal Information from anyone under 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Information, please contact Us. If We become aware that We have collected Personal Information from anyone under the age of 13 without verification of parental consent, We will take steps to remove that information from Our servers.

We also may limit how We collect, use, and store some of the information of Users between 13 and 18 years old. In some cases, this means We will be unable to provide certain functionality of the Service to these users.

Australian and New Zealand Privacy Addendum

This addendum applies to you if you are a Customer or Consumer of the Service in Australia or New Zealand. 
In the event of inconsistency between the terms of this Privacy

Addendum and the Privacy Policy, the specific terms of this addendum prevail. 

What Happens if You Don’t Provide us With The Information We Require?

As a Consumer, you can engage with the Service anonymously.  

As a Customer, if you don’t provide us with certain information we request, we may be unable to provide you the information, products or services you wish to buy or receive. If, as a Customer, you wish to remain anonymous or to use a pseudonym when dealing with us, we may be able to provide you with limited information or services. However, in many cases it will not be possible for us to assist you with your specific needs if you wish to remain anonymous or use a pseudonym.

Personal Information security

We will take commercially reasonable and appropriate steps to ensure Personal Information is protected from risks such as loss, interference, unauthorised access or use, destruction, modification or disclosure. For example, we only permit our authorised personnel to access Personal Information.

The Internet is not a secure method of transmitting information. Accordingly, we cannot accept responsibility for the security of information you send to or receive from us or for any unauthorised access, use or modification of that information.

Where Your Information is Stored

Our hosting service providers (including Amazon Web Services and its related bodies corporate (AWS)), support service providers (including our contractors) and other third party service providers may transmit, maintain and store all or parts of Personal Information, data and information on multiple servers across various jurisdictions.  As an Australian or New Zealand user of the Service, your data will ordinarily be stored on our primary AWS servers in Australia.  

Personal Information may also be transferred between related bodies corporate of Planitar that are located in different jurisdictions or for backup or to reduce latency. Servers in which your information (including Personal Information) may be stored by our hosting service providers and support service providers are likely to be in Australia with secondary regions in Singapore, Japan, Canada and the United States.

Your Rights of Access and Correction

If you wish to access your Personal Information, or believe that any of the Personal Information we hold about you is inaccurate, incomplete, irrelevant, out-of-date or misleading, please contact us at the email address shown in this Privacy Policy. If reasonable and practicable to do so, we will provide access in the form requested by you. We will take reasonable steps to correct any inaccurate, incomplete, out-of-date, irrelevant or misleading Personal Information if you request us to do so, where required by law. If we decline to make the requested amendment for reasons permitted by the APA or NZPA, we will include a note with that Personal Information in your file outlining that you have requested it to be amended, if you ask us to do so.

We may withhold or refuse you access to Personal Information if we are legally authorised to do so or where its disclosure to you is restricted by law, is the subject of legal action, or may compromise the privacy of another person. We will give you reasons explaining why we have refused access, or refused access in the form you have requested, unless it would be unreasonable to do so, having regard to the reasons for our refusal.

We may charge you a reasonable fee to access your information as permitted by applicable law.

How Can You Stop Receiving Marketing Information?

Where marketing information is forwarded to you via electronic messages, there will be a functional ‘unsubscribe’ mechanism contained in the message.

If you no longer wish to be contacted by us or receive such marketing information, you can advise us by clicking the ‘unsubscribe function’ (where marketing information is sent electronically).

We will keep a record of your request to ensure you do not receive that information in the future. You cannot refuse to receive information that we are required to provide you by law.

Contact Information

If you would like more information about this Privacy Policy or addendum or if you have any queries or complaints, please contact our Privacy Officer (privacy@planitar.com).  We will take reasonable steps try to resolve any complaints with you as quickly as practicable. Complaints may also be made directly to the Office of the Australian Information Commissioner through its website located at https://www.oaic.gov.au/privacy/privacy-complaints or by telephone on 1300 363 992 (within Australia), or to the office of the New Zealand Privacy Commissioner through its website located at https://www.privacy.org.nz/your-rights/making-a-complaint or by telephone on 0800 803 909 (within New Zealand).