Built for catastrophe: How The Greenspan Co. weathers all storms with iGUIDE

Helping people after disasters is never easy—but slow, unreliable tools were making it even harder for The Greenspan Co. Learn how they upgraded their process to spend less time on-site and more time helping clients recover.

The challenge

In the past, The Greenspan Co., a public adjusting firm under Adjusters International with decades of experience navigating the aftermath of wildfires, hurricanes and other catastrophic events, relied on different 3D capture solutions for loss documentation. But in the fast-moving world of insurance adjusting, these tools proved slow, inefficient in large or open spaces and often struggled to keep up during peak disaster events—causing critical delays in claim processing.

That’s why Greenspan was seeking to redefine its approach to property documentation to reduce time in the field, improve collaboration across teams and raise the bar for client service.

The solution

Driven to introduce a more efficient capture solution, Greenspan adopted iGUIDE technology to address pain points around scanning speed, accuracy and overall workflow efficiency.

They focused on optimizing field work without sacrificing detail, allowing adjusters to cover more ground in less time, serve more clients and respond quickly even in high-demand situations.

“Now, anything under 3,000 square feet takes us about half an hour. Even a 16,000-square-foot mansion took me an hour and 20 minutes. That gives us flexibility in our schedule and more time to focus on our clients. Whereas I know that if I was doing that with our previous virtual tour provider, it probably would have taken 4 hours.

Damien Elkington

Inventory Specialist, Drone and iGUIDE Operator

The results

Efficient use of time

Greenspan adjusters can now scan properties quickly and get back to their clients sooner. That means more jobs in a day and faster documentation for each claim.

“The other day I had two scheduled jobs and was asked if I could squeeze in another one at the last minute. It was no issue. I came in, knocked out a big house in about 40 minutes and I was done.

Rapid growth

Thanks to their refined process, Greenspan surpassed six-figures of square footage scanned in just 3 months—a milestone that reflects both their commitment and the efficiency of their team.

Adaptable for complex jobs

From open-concept homes to older segmented buildings, Greenspan’s new setup gives adjusters the flexibility to move fast—even in challenging layouts.

“Our previous virtual tour provider sometimes warped walls in wide-open areas. With iGUIDE’s longer-range LIDAR, we get clean, accurate scans with fewer capture points.

Responsive during disasters

During the most recent LA wildfires, Greenspan maintained their documentation turnaround even while handling an influx of complex losses—without delays from overloaded systems.

“Even during the recent LA wildfires, iGUIDE didn’t miss a beat. The processing times stayed consistent within 24–36 hours, unlike what we saw with other popular digital twin technology—where turnaround stretched from 1 to 3 days for a virtual walkthrough and up to 11 days for ESX files.”

Improved team experience

The team now works with an interface that’s faster and more intuitive, making it easier for adjusters to navigate large properties and collaborate across teams. 

Built-in flexibility for field conditions

Whether adjusting scan height above cubicles or correcting alignment on the fly, Greenspan's team can troubleshoot quickly—without redoing work or starting over.

“The ability to raise the tripod above cubicles is a game-changer. It lets us define large office spaces quickly without scanning every cubicle. That saves tons of time.

Fast fixes post-capture

Addressing issues that arise on-site is less stressful as the Greenspan team knows they can correct issues post-capture in a flash.

“I remember I captured a loss where I didn't fix an alignment by accident. I was trying to get through an apartment building fast and I realized that oh, this entire section was off, but I was able to realign and fix it in iGUIDE’s data editor app post-capture within a minute or two. I feel like that's great because with the other virtual tour provider, you kind of can't do that.” 

Conclusion

With iGUIDE in their toolkit, Greenspan's adjusters are leading the charge in disaster recovery—working faster, smarter and more efficiently across all property types, from modern open-concept homes to older estates and large commercial spaces. Equipped with better tools, faster scans and responsive support, Greenspan consistently delivers accurate, timely documentation when it matters most. 

Want to see how iGUIDE can redefine your disaster documentation process too? Book a free virtual demo with an iGUIDE Specialist today.