Overview
Your PLANIX Pro’s compass is used to set North on your iGuide Floor Plan. If the compass isn’t calibrated, you can still capture, upload and publish your iGuide, but North may be shown in the wrong direction and need to be corrected manually later. We recommend calibrating the compass at the start of each project.
In this Article
- When to Calibrate
- How to Calibrate the PLANIX Pro
- Troubleshooting
- Frequently Asked Questions
- Related Articles
When to Calibrate
Calibrate the compass at the start of each project. You should also recalibrate:
- After the camera has been near vehicles, public transit, large appliances or other metal or magnetic sources.
- If North appeared incorrect on a recent project.
- About once a month as routine maintenance.
Note: Always calibrate in an open area, away from metal doors, garages and magnets.
How to Calibrate the PLANIX Pro
- Open the Survey app.
- Go to Settings and select Calibrate Compass.
- Slowly rotate the camera around three perpendicular axes for about 15 to 20 seconds.
- Wait for the on-screen confirmation that calibration is complete.
Note: If calibration doesn’t complete within 60 seconds, it will time out. Restart the process and try again.
Troubleshooting
Calibration fails: Move away from any sources of magnetic interference and try again. If it still fails, power the camera off and back on, then recalibrate.
Calibration keeps timing out: Use a slower, continuous rotation that covers all three axes.
North is incorrect on a published iGuide: You can adjust the compass angle in the iGuide Portal. See Customizing the 3D Tour From the iGuide Portal.
Frequently Asked Questions
Q: Do I have to calibrate the compass before every project?
A: It’s recommended. Calibrating at the start of each project helps make sure North is shown correctly on your floor plan.
Q: What happens if I skip calibration or it fails?
A: Your project won’t be blocked. You can still capture, upload and publish your iGuide, but North may be incorrect and need to be adjusted manually afterward.
Q: How do I know calibration was successful?
A: You’ll see an on-screen confirmation in the Survey app once calibration is complete.
Q: Why does calibration keep timing out?
A: Calibration times out after 60 seconds if it isn’t completed. Use a slower, continuous rotation that covers all three axes, and make sure you’re away from metal or magnetic sources.
Q: Where’s the best place to calibrate?
A: In an open area, away from metal doors, garages, vehicles, large appliances and magnets.
Q: How often should I recalibrate?
A: At the start of each project, any time the camera has been near metal or magnetic sources, if North looked wrong on a recent project, and about once a month.
Q: North is wrong on my published iGuide. Can I fix it?
A: Yes. You can adjust the compass angle in the iGuide Portal. See Customizing the 3D Tour From the iGuide Portal.