iGuide - Planix

Here you will find all the answers to your iGUIDE camera system-related questions. There are a series of educational units, ordered chronologically, that you can use to learn how to operate the iGUIDE PLANIX camera system. Please update your camera to the latest firmware as soon as possible. Click here to download the latest firmware.

Step 0 – How to install your THETA Z1 in your iGUIDE PLANIX Core

If you ordered a PLANIX Core configuration and are providing your own supported 360° camera or are
replacing the 360° camera, follow the steps below, paying careful attention to detail. Figure 7 shows proper USB cable routing.

  1. Remove the four M3 screws from the 360° camera mount using #1 Phillips screwdriver
  2. Attach the 360° camera to the mount using the provided black thumb screw with ¼” thread.
  3. Attach the USB-C connector to the 360° camera. There is only one orientation of the connector at
    which it will engage properly.
  4. Attach the 360° camera mount to the system, routing the USB cable around the plastic screw boss and between the boss and the adjacent flat fin. There is only one orientation of the 360° camera mount at which it will engage properly.
  5. Re-install the four M3 screws. Do not over-tighten the screws or the threaded inserts into which the
    screws go will get pulled out from the plastic bosses.
  6. Power up the system, connect via Wi-Fi, and perform lens alignment from the Survey Settings page.

Step 1 – First Look

In this video we visually walk you through the features of the new iGUIDE PLANIX camera, showing you where you can find key areas. The Ricoh THETA Z1 is located at the top of the PLANIX system and is used as the camera. You have the ability to purchase with or without the Ricoh THETA Z1, allowing flexibility to bring your own camera if you have one. Next, we indicate where you can find the lidar laser on the device. This is what is used to take all of the laser data measurements. Below the lidar is a recessed area where you can find the USB port. Further down from the USB port is a basic UI including the power button and system status LEDs. On the underside of the device you will find the system’s charging port, the ¼ inch mounting screw hole (where you will attach your tripod connector plate) as well as the system battery access hatch.

Step 2 – Getting Started

In this video we cover what comes with an iGUIDE PLANIX purchase as well as some tips and tricks for getting started. 

What you will get with your purchase: 

  • A case for your iGUIDE PLANIX system, designed with custom moldings
  • iGUIDE PLANIX Core system
  • A Ricoh THETA Z1 (If you have purchased an iGUIDE PLANIX Core system and not iGUIDE PLANIX or iGUIDE PLANIX Pro it does not come with the Ricoh THETA Z1)
  • Swappable system battery
  •  USB drive
  • Case strap
  • Charging adapter
  • Lens cap for the Ricoh THETA Z1 (this is not included if you opted for the iGUIDE PLANIX Core system)

Before you can use the system you must charge the system for about 30 seconds

How to prepare for a full day of shooting:

  • Fully charge your iGUIDE PLANIX system; this can take up to 3 hours
  • Keep your system in the case for charging and when not in use to avoid accidental damage
  • Make sure your smart device is fully charged
  • Confirm you have your USB drive ready
  • Spare USB’s are a great idea to keep on hand as well
  • Make sure you have an appropriate tripod functioning and ready to go
  • Include a small tape measure with you for measuring wall thickness onsite
  • An extra charger is always a great idea for both your smart device and/or the camera system
  • Other suggested items: foot coverings, lens cleaning cloth, weight for your tripod to ensure stability while shooting (especially outside)

Step 3 – Mounting the System

The purpose of this video is to give you recommendations on a tripod that would be best suited for using with your iGUIDE PLANIX system as well as showing you how to mount the system onto the tripod. 

The tripod should: 

  • Have a stable base with a minimum leg diameter of 40cm
  • Be designed to hold the weight of more than just the Ricoh THETA Z1 
  • Have a weight rating of up to 4lbs and above
  • Supporting height of up to 5 feet
  • Have a head that will not project into the 360-degree panoramic image
  • Having an integrated level is highly recommended
  • Many tripods have a hook underneath that can be used to attach a small weight. This is to enhance stability especially during exterior shooting

To mount the iGUIDE PLANIX system:

  • Extend your tripod legs to their maximum width
  • Confirm the mounting plate is attached securely
  • Fasten the system onto the tripod
  • The Ricoh Theta Z1 lens should sit at around 130cm height from the floor

In this video, we show how to mount the system on a Manfrotto QR plate as well as using an Arca Swiss plate. You may have a different option that works for you, these are only two examples. 

Step 4 – Connecting to PLANIX & Opening Survey

The purpose of this video is to show you how to connect your smart device to PLANIX as well as how to open the Survey app on your device.

On an apple device:

  1. Click the settings button on the home screen.
  2. Select WiFi.
  3. Select the camera. It will be named planix-XXXXXX.
  4. Enter your password (this is your camera’s serial number)
  5. Open Safari.
  6. Enter the URL into the URL bar and load it.
  7. When the survey app has loaded tap the share button (box with arrow).
  8. Select Add to Home Screen to create an icon on the home screen for easy access.

On an android device:

  1. Select WIFI from settings.
  2. Choose the camera. It will be named planix-XXXXXX.
  3. Enter your password (this is your camera’s serial number)
  4. Open Google Chrome and enter the numbers into the URL bar.
  5. When the survey app has loaded tap the three dots at the top right corner of the screen.
  6. Select Add to Home Screen to create an icon on the home screen for easy access.

Step 5 – Survey Overview

In this video, we will go over the features of Survey and provide you an overview of how to use it. Follow along on your own smart device or use the Survey Simulator.

In the top left hand corner, there is a hamburger menu that when clicked drops down to reveal 6 selections:

  1. Survey – when the project has been created, this is where you will capture your data
  2. Project – where you will create the project and can see other projects created (on the USB drive)
  3. Floor – this is where you will create your initial, and consecutive floors
  4. Scan – here you can select scans taken for viewing, and add name/label a scan
  5. Settings – here you can customize certain options such as HDR on/off and eject your USB
  6. Reload App – if you are having app issues, this reloads the app to help solve any problems

Under Settings you have the following options:

  1. Auto Align – turning on automatic alignment, recommended to be set to “on”
  2. HDR – High Dynamic Range image – recommended to be set to “on”
  3. Coverage Opacity – this sets the laser data coverage opacity in the survey screen
  4. Always Show LiDAR Scan – this will display a green line showing the live LiDAR scan data
  5. Quiet Mode – this turns of the noises the Theta Z1 makes when taking panos
  6. 360 degree Camera Volume – this controls the Theta Z1 bleep volume
  7. Units – you can select between cm/inch
  8. Wifi Band – you can select between 24 Ghz or 5 Ghz
  9. Access Point Name – this is automatically set to Planix but you can customize this to your liking
  10. Wifi Password – the app comes with a default password (just like the access point name) but you have the option to change it. We recommend you keep it at the default password as a Factory reset is the only way to rectify if you forget a customized password.
  11. Power Off Timeout – set this to automatically turn off the system when idle
  12. Save Settings – save any custom changes
  13. Reset to Factory Settings – reset all settings back to default set up
  14. Eject USB – when the system is on, you can use this option to safely eject the USB drive
  15. Power Off – shuts down the system (including Ricoh Theta)
  16. Calibrate Compass – calibrates your compass (How-to video included for detailed instructions)
  17. Align 360 degree camera – this aligns the Ricoh Theta lens to the LiDAR for accurate image to data sync
  18. Format USB – this will format (erase) the docked USB and apply the correct file system type
  19. Update System File – this is used by Planitar for upgrade and configuration purposes
  20. Update Firmware – this is where you are able to update the firmware when new versions are released
  21. System Information – details on the current firmware and system serial numbers
  22. Save System Log – saves a log of the current system session. When provided to Planitar support, this will help diagnose any issues

Project Creation Screen

In the project name box, enter your iGUIDE name here. Typically this is the property address. Below the project name field you will see “Exterior Wall Thickness”. Using your tape measure you will measure the exterior wall thickness (easiest to find at the front door) and enter it here. Once both of these fields are populated, click “Create” to move to the floor creation screen.

Floor Creation Screen

On this screen you will first see a Floor Name field. You can type in a custom floor name or select an option from the drop down. If this floor has a different wall thickness, you can enter it in the field right below where you have entered the floor name. There is an option to click to select Below Grade. Once you have entered the information for the floor, you click the “create” button to progress to the survey screen.

Survey Screen

To get started on your first pano, click the shutter icon in the bottom middle of your screen. After processing, you can pano around to look at the image in the top portion of the screen. If you are satisfied with the image, relocate the camera to where you would like to capture your next pano and then click the shutter button again. Once this is completed you will be able to pan and zoom within the laser data area on the bottom half of your screen. The arrows above the pano image allow you to review previous pano images taken.

The icon on the bottom right side of the screen allows you to select between single and dual shot mode. “2-shot” mode allows you to walk around the system instead of hiding while you capture scans. If you have selected 2-shot mode, after the first image is processed, you will be prompted by a message on your screen to walk around to the rear of the system and process the second image. Once both images have been processed you will be able to check and make sure the scan image has been generated correctly.

Data Alignment

After capturing a few scans you can check and make sure that your alignment is correct by clicking on the “Align” button in the bottom left corner of the screen. The only scan you will be able to align once you click this button is the currently selected scan. Simply drag to move it. 2-finger spinning allows for rotation if needed. You can click on “Snap” to auto-align the data for you and then you can click “Save” to save your updated scan alignment. If you click on “Cancel” it will cancel all the changes you made on this screen.

Once you are back on the main screen, the top right-hand corner icon allows you to flip between a full-screen view of either just the image or just the laser data; or a 50-50 split view of the laser data/360 image.

Step 6 – Creating Project & Taking Scans

This video walks you through how to create projects and take scans using PLANIX and survey. You need to start by connecting your PLANIX system to your smart device and survey. (Please see the video/notes on how to connect to Survey).

Once you have navigated to Survey, the main screen will open up.

    1. In the top left hand corner you will see a menu, click on this to open it up and then click on project.
    2. Enter a name in the project name box. Typically this is the property address
    3. Enter a wall thickness. In most cases this is measured at the front door of the property
    4. Click create to complete your project creation
    5. Next you will be prompted to enter a floor name. You can type this in manually or select from a dropdown list.
    6. If applicable, select below grade for this floor.
    7. Click create to continue

    Once you have created a project and a floor, you will move on to taking panos.

    1. Click on the shutter icon bottom middle of the screen
    2. Listen for the Ricoh bleep.
    3. Once the bleep has completed you can pick up the tripod and move to the next scan location and prepare for the next shot.
    4. When the scan has completed processing you can click the shutter icon again to take your next scan
    5. Once you have taken 2 scans the laser data on the bottom of the screen becomes more visible
    6. Your laser data should be automatically aligning. If you need or want to make adjustments you are welcome to do so by clicking the align button (to the left of the shutter icon). You will not need to do this if your scans are close enough
    7. Continue to take scans in the space as required to complete a full floor plan as well as for visual use in the final iGUIDE. 

    Two-shot mode

    Your PLANIX system has the ability to take one or two-shot modes for capturing panorama and laser data. Two-shot mode is useful in spaces where you do not have the ability to hide.

    1. To use the two-shot mode select the 1-2 rotation icon in the bottom right hand corner of the screen.
    2. Stand at the front of the camera where you can see the iGUIDE logo and press the shutter icon.
    3. Once the first shot has finished processing, move to the back of the camera and press the shutter icon again.
    4. This completes the panorama and you will notice you are not visible in any of the shots.

Step 7 – Using Stitch & Creating an iGUIDE

In this video we are showing you how to use Stitch and create an iGUIDE on the Portal.


  1. Copy your data from the USB drive onto your desktop or similar area (in the video we outline how to do this on a windows device)
  2. Open up Stitch. You can find the download at goiguide.com/downloads
  3. Click on the house icon and browse to the location where you copied your data
  4. Click on the folder and then click select. This will open up your project and you will see your laser data along with the 360 images you captured onsite.
  5. Down the left-hand side, you will see your scans in a list format. Click to select a scan to view it individually. On the top of your screen, you will see the panoramic image associated with each set of laser data you captured. On the bottom of your screen, you will see the laser data you captured with each scan.
  6. Snap your data by pressing the magnet icons while you are viewing individual panos to ensure the data is aligned.
  7. The triangle icon can be used to square off the data and make sure it’s straight
  8. The bucket icon can be used to show you if there is any data missing (missing data shows up as black as opposed to in colour).
  9. Leave comments
  10. Click on the floor in the options on the left hand side to open a dialogue box where you can select: above/below grade; enter exterior wall thickness; add ceiling height
  11. Click on the wizard hat to edit your panoramas. A new window will open up with different options you can adjust to your liking based on colour, white balance, and alignment. When you are happy with the changes you can click on next pano or done to finish.
  12. Click on the blue circle icon (with a quarter of the circle showing dark blue) to select initial pano angle. A white box will appear in the pano image section. Move it around until you are satisfied with the initial pano image and left click. The box will become blue and static to indicate where you have made your selection. You can complete an initial pano angle for all of your panos.
  13. To set an initial pano – the one that will show up when the iGUIDE is first opened – select the pano from the list on the left hand side, right click to open the options and click to select “set as initial pano”. An orange dot will appear to indicate your selection.
  14. To hide a pano, select from the list on the left hand side and right click to open the options. Click “hide in iGUIDE”. The pano will now show up in red text to indicate your selection. To undo, right click it again and click “show in iGUIDE” to undo.
  15. The camera icon allows you to view the panorama in full. It will open up a new window inside stitch where you can view the full 360 degree image.
  16. The settings icon (wrench) allows you to select between metric and imperial as well as change the sharpness of your exported panos.
  17. The help icon (question mark) which opens up a dialogue box that includes information on workflow as well as general information and tips for using stitch.
  18. The save icon (floppy disk) should be used to save any changes you make before you export.
  19. The final step is exporting your processed stitch data. If you have missed anything, an error message will appear during this time before the process is complete.

Uploading your iGUIDE data to the iGUIDE Portal:

  1. Open up a web browser and go to manage.youriguide.com and sign into your account. If this is your first time, you will have received an email from the iGUIDE Portal prompting you to set up your account using the email address you entered when you completed the online purchase of the camera.
  2. At the top of the page there is a tab “Create iGUIDE”. Click on this to get started.
  3. Choose your iGUIDE package, standard or premium (photos only iGUIDEs do not have any laser data associated with them).
  4. Next you will enter a property address. Confirm the location on the map is correct and click “select” to save and move on.
  5. Add agent branding allows you to select from previously created banners or you can create a new one during this process.
  6. The “People” section (#4) is where you can add iGUIDE Report Subscribers, Editors, Primary Contact and iGUIDE Analytics Subscribers.
  7. The last section is where you will upload your data. You can upload your .tar file and your still images for the iGUIDE gallery here. To upload stitch data, click on the box, browse to find the location of your project, browse to the folder called _Export, click on the TAR file and click on open.
  8. Underneath the stitch and gallery file upload section there is a place where you can click to select advanced options.
  9. Once you are finished, at the bottom of the page you will click on the blue button “create iGUIDE and Upload” and then you will see a progress bar. When it has reached 100% your iGUIDE URL is created and your data has been uploaded successfully.

Step 8 – PLANIX Full Workflow

This video gives you a brief overview of the steps required to create an iGUIDE with your new PLANIX system, up until the point where you need to enter your data into Stitch.

  1. Remove the PLANIX system from the case
  2. Align the tripod head to make sure the camera system is level
  3. Mount the system on the tripod, confirming it is secure
  4. Remove the Ricoh THETA lens cap
  5. Power on your system
  6. Connect to survey (see video for full details)
  7. Create a project and a floor
  8. Start taking scans – either in one-shot or two-shot mode
    1. Once you hear the Ricoh Theta bleep you can pick up your tripod and move to your next camera position.
    2. When the scan has completed processing, click the shutter icon again to take another scan
    3. When you have captured more than one scan, you can check to make sure your data is aligning correctly and manually intervene only when required
  9. Continue taking scans until you have captured data for the entire space
  10. We recommend one scan every 5 metres – for visual and laser measurement data purposes
  11. Check your coverage to ensure you have not missed any spaces before you leave the property
  12. Place your PLANIX system back in the case, with the iGUIDE logo facing up (this makes it easier to remove the USB later as well).

Step 9 – How to Export an iGUIDE Radix project

If you are comfortable with the camera system please move on to the Stitch software section to learn about post processing the iGUIDE data!

iGuide - training

Stitch Software